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UK Government Expands AI Tool ‘Consult’ After Successful Scottish Trial

The AI-driven tool, part of the Humphrey suite, demonstrated efficiency gains and human-level accuracy in analyzing public feedback, paving the way for broader deployment across Whitehall.

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image: ©Suriya Phosri | iStock

Overview

  • The UK Government’s AI tool, Consult, was first trialed by the Scottish Government to analyze feedback on regulating non-surgical cosmetic procedures.
  • Consult matched the accuracy of human analysts while saving an estimated 75,000 workdays and £20 million annually in staffing costs.
  • The tool is part of the Humphrey AI suite, designed to streamline administrative tasks and reduce reliance on contractors.
  • Following its success, Consult is set to be rolled out across additional government consultations and departments for broader implementation.
  • This initiative aligns with Prime Minister Keir Starmer’s January 2025 AI strategy to modernize public services and achieve £45 billion in productivity gains.