Overview

• Asda does not charge for undelivered items and allows customers three days to request refunds for missing or incorrect products.
• Tesco offers refunds for damaged goods, price-matches substitutions, and accepts unwanted substitutes at delivery or in-store for a refund.
• Sainsbury’s compensates customers with vouchers for substitutions costing more than the original item and permits doorstep refusals with automatic refunds.
• Morrisons provides a one-week window for refund requests on missing items and allows substitute items to be returned to the driver for removal from the bill.
• Delivery subscription passes, offered by all major supermarkets, provide cost savings for frequent online shoppers, with prices varying by retailer.