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2w ago

Valencian Emergency Operators Escalate Complaints Over Critical System Failures

Persistent faults in the CoordCom system hinder emergency response as staff shortages and political scrutiny intensify.

Mazón, en una de sus visitas de este viernes a empresas del Parque Empresarial L’Espartal III.
Carlos Mazón y Pilar Bernabé, el 30 de octubre, junto a las pantallas del centro de emergencias que muestran las llamadas al 112.
Image
Imagen de archivo de la sala de llamadas del 112 de la Comunidad Valenciana

Overview

  • 112 emergency operators in Valencia have formally raised concerns about unresolved CoordCom system failures, including audio, chat, and geolocation issues.
  • These technical flaws have significantly disrupted operations during major incidents, including the October 2024 DANA flood and the April 2025 blackout.
  • Staff stress levels are high, with 20 out of 128 operators on medical leave, primarily for anxiety and depression, reflecting widespread burnout.
  • President Carlos Mazón acknowledged being unaware of the ongoing issues and has requested detailed explanations from the Emergencies Conselleria.
  • Opposition leaders and government representatives have criticized the Generalitat's handling of the crisis, calling for urgent improvements to emergency infrastructure.