Xbox Boss Apologizes as 'Redfall' Launch Disappoints Gamers and Critics Alike

The vampire shooter 'Redfall' received poor reviews and technical issues upon release, frustrating players.
Xbox head Phil Spencer apologized for the poor quality and execution of the game.
Spencer defended giving studios creative freedom but said Xbox failed to provide technical help for 'Redfall'.
Spencer expressed hope that the upcoming 'Starfield' can help Xbox rebound from a difficult week.
Xbox is focused on growing its Game Pass subscription service to offset slowing hardware sales.