Zomato and Swiggy Raise Platform Fees to ₹10 Amid Festive Season

The increase in platform fees by India's leading food delivery services has sparked customer dissatisfaction and social media backlash.

Zomato and Swiggy have both increased their platform fees to ₹10 per order, a move that has frustrated many customers.
Zomato's platform fee has steadily risen from ₹2 in August 2023 to the current ₹10, while Swiggy has followed a similar pattern.
The fee hike comes as both companies aim to manage operational costs during the high-demand festive season.
Zomato reported a significant financial improvement, with a net profit of ₹176 crore in Q2 2024, up from ₹36 crore the previous year.
Swiggy is preparing for an IPO, having increased its fresh issue size to ₹5,000 crore, while also launching new services like Swiggy Bolt.