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Zoom CEO Uses AI Avatar for Q1 2026 Earnings Call and Debuts Custom Avatar Feature

Customers can now generate photorealistic digital doubles for calls through a paid AI add-on to boost productivity under tighter security controls

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Overview

  • On May 27, 2025, Zoom CEO Eric Yuan delivered the company’s Q1 2026 earnings call via an AI avatar generated in Zoom Clips
  • The Custom AI Companion add-on, launched in April 2025, enables users to create lifelike avatars with automatic lip-syncing and voice cloning from a brief calibration video
  • This follows Klarna CEO Sebastian Siemiatkowski’s use of an AI avatar for Q1 2025 results, reflecting a growing trend of tech leaders replacing live appearances with digital doubles
  • Proponents argue AI avatars can streamline presentations and reduce the need for CEOs and executives to appear in person for routine updates
  • Security experts stress the importance of robust safeguards to maintain trust, prevent misuse and protect user identity as AI-driven communication expands