Business ❯Customer Service

Crisis Management

Public Relations Incident Response Communication Strategies Travel Industry Corporate Response Corporate Responsibility Communication Accident Handling Public Apology Recovery Efforts Passenger Communication

Power Failure Disrupts Passport Control at Manchester Airport's Terminal 3

Backup generators restored partial lighting, but immigration systems remain offline as teams work to resolve the issue.

Cathay Pacific Faces Scrutiny After Serving Wine to 3-Year-Old Passenger

Haidilao Offers Compensation After Viral Video Shows Diners Urinating in Hotpot

Qatar Airways Defends Handling of Passenger Death After Couple's Complaint

Qantas Apologizes for Broadcasting Explicit Film on Flight

MoneyGram Cyberattack Exposes Sensitive Customer Data

Qantas Apologizes for Screening R-Rated Film on Sydney-Tokyo Flight

Park'N Fly Discloses Data Breach Impacting 1 Million Customers