Customer Relations

Service Quality Airlines Customer Service US Politics Viral Videos Airline Industry Flight Operations Software Harassment Restaurant Chains

3 ARTICLES

2w ago

Frontier Airlines Fires Contract Workers After Viral Video of Customer Dispute

The airline terminated two contracted employees and reimbursed a passenger after a video of an unprofessional exchange over a check-in fee gained millions of views online.

4 ARTICLES

2w ago

Cathay Pacific Faces Scrutiny After Serving Wine to 3-Year-Old Passenger

5 ARTICLES

2w ago

Frontier Airlines Fires Gate Agents After Viral Video of Passenger Mockery

3 ARTICLES

last mo.

Delta Passengers Stranded Overnight After Flights Diverted to Airport Without Customs

4 ARTICLES

2mo ago

Sukiya Faces Backlash After Dead Mouse Found in Miso Soup

3 ARTICLES

2mo ago

Urban Company Faces Backlash Over Kannada Language Barrier in Bengaluru Service Incident

2 ARTICLES

2mo ago

Santander Customers Face Widespread Banking Outages in the UK

4 ARTICLES

3mo ago

Delhi Woman Reports Harassment by Rapido Driver Following Ride

5 ARTICLES

4mo ago

MPs Accuse HMRC of Deliberately Undermining Helpline to Push Digital Services