Business ❯Customer Relations

Service Quality

Customer Loyalty Compensation Programs Digital Transformation Safety Protocols Communication Challenges Employee Behavior

Sky Faces Backlash Over Compensation for May 15 Outage

Sky Q customers criticize outdated £20 movie gift offered after a service disruption left thousands without TV and broadband.

Frontier Airlines Fires Gate Agents After Viral Video of Passenger Mockery

Urban Company Faces Backlash Over Kannada Language Barrier in Bengaluru Service Incident

Delhi Woman Reports Harassment by Rapido Driver Following Ride

MPs Accuse HMRC of Deliberately Undermining Helpline to Push Digital Services

AT&T Launches Industry-First Bill Credit Guarantee for Service Outages